Processing time & Shipping Time
Regular Items will be shipped out in 10~20 business days (A business day means any day except any Saturday, and Sunday, or any day which is a legal holiday, or any day on which banking institutions are authorized or required by law or other governmental action to close.) The estimated shipping date will be calculated automatically on the product page.
Pre-order items/handmade items/plus size /made-to-order: Processing time will be stated on the product page.
When will I receive my orders? Delivery date = Order placed date + processing time + shipping time
- Please note you may also receive your item much sooner than the estimated date, please be ready to receive your item at any point between your order date and the estimated ship date.
- Is there any pre-order items in my order? please refer to the product page description
Due to limited factory capacity, we currently don't offer expedited shipping service. You can upgrade the shipping service at the check out (e.g. DHL express, UPS expedited) However, this will only change the shipping time, will not change the processing time. Delivery time = processing time + shipping time
re-shipping service
For upgrading delivery service (signature required on delivery/insurance), please purchase the upgrade service
We can help to edit the shipping address before the order is fulfilled. If you need to change the shipping address, please email us customerservice@everythingcuteclub.com we are happy to help.
International orders
Customers will be able to track it in the United States post office system / or DHL / UPS（Parcels will NOT show up in local systems like Canada Post, Royal Mail, etc until the final days of its journey. ）
Non-US residents: Please note that your order ships from China or the US and may be subject to additional customs fees upon delivery. While we try our very best to keep international shipping costs low, your country’s import fees are out of our control. Thank you for your understanding.
LOST OR STOLEN PACKAGES
Lost in transit? Please contact the shipping company (USPS/UPS/FeDEX/DHL.etc) as soon as you notice there is a issue with the tracking. Please email us at customerservice@everythingcuteclub.com We will also file a case for searching the packages.
Stolen after Deliveries
Unfortunately, UPS, USPS, and DHL don’t take responsibility for packages that were successfully delivered but then stolen. However, they will participate in the investigation with law enforcement officials. Everythingcuteclub is not liable for items that are lost, stolen, or damaged after deliveries status provided by the shipping companies.
If you seriously suspect you've been hit by a porch pirate, and something was stolen from your stoop, call the police and file a police report for the stolen package. Without witnesses, they won’t be able to do much, but they'll take note of the incident. If you have doorbell camera footage, be sure to share it with the officers. Also, let them know the time the delivery service said your package was delivered and when you found it missing.
Filing a police report can also be useful if you try to make an insurance claim on the missing delivery.
How to prevent package theft
Schedule for in-person delivery
The best way to prevent mail theft is to receive your packages in person. You can do this by informing your postal service company that you require a signature for delivery, or by making sure that your mail is delivered to an address where somebody is always present. If you're regularly away from home, see if a neighbor is willing to accept delivery. Or, if it's okay with your employer and your package is small, designate your workplace as the shipping address.
Use a lockbox service
A second way to prevent stolen mail is to have packages delivered to a lockbox through a service such as Amazon Locker. Some grocery or convenience stores also offer this type of service, or you can have your package delivered to your local UPS or USPS center and pick it up there. If you want to skip the drive to the post office, buy a combination-protected lockbox for your porch that protects your packages until you get home.
Insure your packages
If you're ordering a high-value item online, pay a few extra dollars for insurance. You can usually do this either through the vendor or the delivery service.
Install a security camera
Cheap home security cameras are easy to install around the perimeter of your home. Most cameras sync with your wifi and a phone app, so you can check on packages throughout the day. The mere presence of cameras may be enough to ward off would-be porch pirates, but even if it doesn't, you'll at least have evidence for a police report.
